Nova Home Care continues to offer in-home health services in compliance with the Quebec Government’s Directives
Nova Home Care has established temporary preventive measures to reduce the impact and the risk of spreading COVID-19 to our employees, volunteers, clients, their families and the community as a whole.
Services and care are provided by Nova Home Care’s nurses, psychosocial counsellor and home support workers by phone and/or in person throughout all our programs
For all other inquiries please contact Nova Home Care at: 514-866-6801 and leave a message on the answering machine. Your call will be returned as soon as possible.
Current clients, if you need assistance, please call 514-866-6801 and leave a message in your designated nurse’s or psychosocial counsellor's voicemail box:
Annie Gagnon: ext. 303
Emmanuelle Lemenu: ext. 308
Hélène Authier: ext. 300
Paula Habib: ext. 304
Hélène Plouffe: ext. 301
Lisa Maria Villani: ext 309
If you have symptoms of COVID-19, please call the Quebec Government’s hotline at 1-877-644-4545.
Question 1: Is Nova Home Care providing in-home for all its services?
Answer: YES. We are offering in-home services to current and new clients.
Question 2: I am a current client of Nova Home Care; can I contact with my designated nurse or psychosocial counsellor?
Answer: YES. Please call 514-866-6801 and leave a message in your designated nurse’s or psychosocial counsellor's voicemail box. Your call will be returned promptly.
Annie Gagnon: ext 303
Emmanuelle Lemenu: ext 308
Hélène Authier: ext 300
Paula Habib: ext 304
Hélène Plouffe: ext 301
Lisa Maria Villani: ext 309
Director of Clinical Services
Dominique Gohier: ext 305
Question 3: I need information on Nova Home Care, can I come by your office?
Answer: NO. Nova Home Care’s administrative office will be closed to public until further notice. All office staff are working remotely.
Question 4: What do I do if I feel I have the coronavirus?
Answer: If you are worried about COVID-19 or display symptoms such as a cough, fever or sudden loss of sense of smell and taste without nasal congestion, you can call 514-644-4545 or 1-877-644-4545. The Quebec Government has published a guide (Self-Care Guide - COVID-19) designed to help you make the best possible decisions to protect your health and the health of your loved ones during the COVID-19 pandemic.
Question 5: Can I still visit friends and family in hospitals, residential and longterm care centres and private seniors’ homes?
Answer: The Quebec Government has a website to answer any questions you may have on the pandemic and its effect on our society.
Question 6: I have a family member who may soon require palliative care, how can Nova Home Care help us?
Answer: Nova Home Care’s Palliative care services are operating, and we continue to receive patients. Please contact us by email: email@example.com or call 514-866-6801 to register your loved one. The active involvement of a physician is required.
Question 7: I am a senior citizen living alone and quite anxious about this virus, how can Nova Home Care help me?
Answer: We are available to support you. Nova Home Care's Home Support is continuing its operations and we are available to help. Please call 514-866-6801 or email us at: firstname.lastname@example.org.
Question 8: Is Nova Home Care in need of donations?
Answer: YES. As a not for profit, Nova Home Care depends on the generosity of its donors to have the funds to provide services to the community. If you would like to make a website or call 514-866-6801.
In addition, Nova Home Care is in need of the following items to be donated:
Surgical face masks
Yellow isolation gowns